Privacy Policy

Flow Athletics
Operated by: Lukasz Nakonieczny, operating as Flow Athletics
St. John’s, Newfoundland and Labrador
info@flowathletics.ca

Effective Date: 19/11/2025

1. Overview

This Privacy Policy explains how Flow Athletics collects, uses, and protects personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Flow Athletics provides remote strength and conditioning programs. By using our website or services, you agree to the practices described below.

2. Information We Collect

Flow Athletics collects only the information necessary to deliver our services, including:

  • Name

  • Email address

  • Payment information (processed securely by third-party processors like TrainHeroic and Stripe)

  • Training-related data you enter voluntarily into TrainHeroic (e.g., workout logs, check-ins)

No Collection of Medical Information

Flow Athletics does not collect or store health information, medical history, PAR-Q responses, injury details, or other medical data unless you provide it voluntarily.

3. How We Use Personal Information

We use your information to:

  • Create and manage your account

  • Deliver training programs through TrainHeroic

  • Process payments

  • Communicate with you about your subscription

  • Improve our services and website

We do not sell or rent your information to third parties.

4. Google Analytics & Cookies

Flow Athletics uses Google Analytics to collect anonymized website traffic data such as:

  • Pages visited

  • Time spent on pages

  • Device and browser type

Google Analytics may use cookies to gather this information.
You may disable cookies through your browser settings at any time.

5. Data Storage & Security

Your information is stored securely through:

  • TrainHeroic (program delivery and billing)

  • Google Workspace (email and administrative communication)

Flow Athletics also keeps backup copies of signed waivers in Google Drive, protected with industry-standard encryption and access controls.

6. Your Rights (PIPEDA)

You have the right to:

  • Request access to your personal information

  • Request corrections

  • Request deletion or anonymization of data

  • Withdraw consent at any time

To exercise these rights, contact: info@flowathletics.ca

7. Third-Party Services

Flow Athletics relies on trusted external platforms, such as:

  • TrainHeroic (program delivery, subscriptions, billing)

  • Stripe or platform-specific processors (payments)

  • Google (analytics, email, Drive storage)

These services have their own privacy policies, and we encourage you to review them.

8. Policy Updates

This policy may be updated periodically.
Any changes will be posted on this page with a new effective date.

9. Contact

For questions about this Privacy Policy or how your information is used, contact:
📧 info@flowathletics.ca